Refund Policy

Please note that since our products are handwoven, we mostly have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we can offer cancellations, returns or exchanges only in extreme circumstances or visible damage.

Cancellations

You may cancel your order before it has been shipped. Should you cancel your order, you will receive a refund to your bank account and any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund.

Returns

• Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item. Please note that while our intent is to capture the product colour as accurately as possible, minor colour variations in the website picture and the product you receive may occur. This could be because of light settings, angle of picture and nature of fabric. This does not form grounds for a return.
• Your return request should be sent by email to [email protected] within 48 hours of receiving your shipment. Requests sent after 48 hours of delivery of parcel will not be eligible for returns.
• If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at [email protected]. In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3. Upon receipt of your request, we shall examine the same and send you an authorization of return within 5 working days. Upon receipt of the authorization, the product must be couriered back in original packing to VGR SILKS's registered address. The product being returned must be in its original unused condition and sent along with original bill and tags intact.
• We aim to process all returns within 7 working days. Once we receive the product in it's original condition, a refund will be sent to your original credit or debit card used for payment within 7 working days but we cannot guarantee the time taken by the bank authorities. In this case return shipping charges and a stocking fee might be applicable.

Exchanges

We do not offer exchange for any products.